This policy explains how we use your personal information. ELCIA is a French société par actions simplifiée (simplified joint stock company), registered under number 421 596 016. Our registered office is at 256, avenue Marcel Mérieux, Brignais (69530), France. Under the European General Data Protection Regulation (EU GDPR) we are the personal data controller and we undertake to process your information in accordance with these obligations.
This policy applies to our current and prospective customers, as well as to the visitors who browse our website.
If you fall into one of these three categories, it’s important that you read this policy carefully. It tells you how and why we process your data and what your rights are.
ELCIA undertakes to comply with the following laws and regulations on data protection and privacy (hereinafter “Laws and Regulations on Data Protection and Privacy”):
ELCIA collects personal information on our customers, prospective customers and/or users when they subscribe to or access ELCIA’s applications and/or when they browse or actively use our applications, including our ELCIAONLINE platform
The personal information we collect may include:
As well as cookies, we also use “web tags” to track when the emails we send you are received and read.
When you create your account, we collect the following information about you:
The legal grounds for processing your personal data are:
We also use Google Analytics to:
ELCIA will make sure the proper safeguards are in place to protect your data and keep it confidential. We will prevent your information from being distorted, damaged or being accessed by unauthorized third parties.
To do this, we take appropriate organizational steps to make sure your information is secure. These include a robust password policy for creating and managing accounts and encryption of our users’ passwords when they are recorded in the database.
We share the data we collect with the controller (ELCIA), as well as the individuals authorized to handle personal information to provide their services, such as payment services (SEPA mandate). We will never sell or transfer your information to third parties.
We will never transfer your personal data to countries outside the European Union. If we are required to transfer data to a third country or to an international organization, we will inform you beforehand.
We keep your personal data only as long as needed to manage our business relationship.
You have certain rights under the Laws and Regulations on Data Protection and Privacy. You can access the information we hold about you at any time. You can ask us to limit, correct or delete your personal data. You can also request cross-border portability. This means you can ask for any of your information that is inaccurate, incomplete, misleading or out-of-date or whose collection, use, communication or storage is prohibited, to be corrected, completed, clarified, updated or deleted.
You have the right to object to the processing of your personal information on the legal grounds of our legitimate interests in certain circumstances. You also have the right to object to canvassing.
In addition, you can define the general guidelines and specific instructions for what happens to your data protection rights after you die.
You can exercise your rights and ask for a copy of the information we hold about you by contacting ELCIA’s Data Protection Officer at: email@example.com.
We’ll deal with your request as promptly as possible.
You also have the right to send a complaint to the data protection regulator if ELCIA fails to comply with its obligations.
You can enable or disable cookies at any time, according to the conditions as explained below.
Cookies are small information files sent to your browser when you use an online service.
The website that transfers the cookie uses the file to identify your device for as long as the cookie is valid and remains on your device.
Here are the types of cookies we use and why.
These are only the cookies placed on your browser by ELCIA that are essential for our website to function. They make it possible for you to use the main functions of the website—such as signing in to your account—and providing a secure connection.
These cookies are used to show you ads or information in line with your searches. They are used to limit the number of times users see an ad and to measure the effectiveness of an ad campaign.
We use Hotjar in order to better understand our users’ needs and to optimize this service and user’s experience on ElciaOnLine platform. Hotjar is a technology service that helps us better understand our users’ experience (favorites features, the most clicked links, the usual web browsing, etc.). This enables us to improve our applications and services.
You may refuse creation of user profile, Hotjar's storage of data about your use of our site and Hotjar's use of tracking cookies on other websites by clicking on this opt-out link.
If you accept cookies in your web browser, the content you search for may be temporarily stored in a dedicated space on your device.
You can disable cookies at any time by going to your browser settings and choosing the options to disable cookies.
You can change your selection at any time. To do this, go to the Help menu or to your browser’s cookie settings.
For more information, see the French data protection authority’s recommendations (in French) here: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser
If the legal basis for processing your information is consent, you will be asked for your permission again.